Product
Q.1 How to handle or take care of the product?
Ans. The care tips are mentioned in the product description. Kindly follow the same to increase the shelf life of your jewelry.
Q.2 Can I get my order customized?
Ans. Currently, we are only taking customized order for Handmade fabric or clay jewelry. We are trying to open an option for customizing the rest of the categories as well.
Q.3 What material is the jewelry made of?
Ans. We make use of various high-quality materials in crafting our jewelry. Each piece is meticulously created using a diverse range of materials and alloys, with detailed descriptions provided on our product page.
Q.4 Are the products waterproof?
Ans. The products are crafted from various materials; therefore, it is recommended to refrain from exposing them to water.
Q.5 Are the products anti tarnish?
Ans. The products are made from a variety of materials, so it is advisable to avoid direct contact with perfume, body lotions, sunscreens, etc. on the jewelry. Detailed guidelines are provided on each product page for your reference. We have a separate category for anti tarnish jewelry.
Q.6 Can these products be used daily for office or casual outings?
Ans. Certainly, few category of Jewelry aare suitable for daily use. To enhance their lifespan, it is advisable to adhere to the care guide provided.
Payment
Q.1 What payment options are available?
Ans. We provide an extensive array of payment choices available Debit Card, Credit Card, Net Banking, Mobile Wallets, UPI, Bank Transfers & Cash-on-Delivery (COD) across India.
Q.2 Can I convert COD/POD to Prepaid?
Ans. NO, orders placed as Cash on Delivery (COD) cannot be changed to Prepaid once the order is placed with us.
Q.3 Can I make a payment via Paytm/UPI/Debit Card/Credit Card for the COD Order?
Ans. All payment alternatives are available with the courier partner. Please verify with the courier personnel upon order delivery. It is important to note that these transactions will not be classified as prepaid orders.
Q.4 The payment got debited from my account, but I did not receive an order confirmation. How to get this resolved?
Ans. This usually happens due to a technical glitch with the payment gateway. If you encounter this issue, you can directly connect to our Customer Care on +91 9606121635 or write to us at help@kaarukriti.com .
Q.5 Where can I connect for other payment related queries?
Ans. If you encounter difficulties with payment or order placement, you can contact our Customer Care on +91 9606121635or write to us at help@kaarukriti.com .
Q.6 Do we have to pay extra for availing Cash on Delivery?
Ans. Yes, currently we are charging flat Rs.50 for cash on delivery items irrespective of their weight for all over India.
Order
Q.1 How will I know if the order is successfully placed?
Ans. An SMS and email confirmation containing order details will be sent to your registered email address and contact number.
Q.2 How can I check the status of my order?
Ans. Sign into your registered account on our website. Go to “My Account” >> “My Orders” to check your order history or status.
Q.3 How can I track my order?
Ans. Upon shipment of the order, a Tracking ID will be mailed to you along with the link. Alternatively, you can sign in, and navigate to "My Account" -> "My Orders" -> "Track Order" to access all the updates on your shipment.
Q.4 What is the estimated delivery time?
Ans. The shipping timeline differs by product, as mentioned on the respective product page. Standard shipping takes up to 5-7 business days from the date of shipping. Make-to-order items take an additional 10-15 business days. When multiple products are included in a single order, the longest shipping timeline is applicable.
Q.5 Can I get my order delivered earlier or on a specific date/time?
Ans. For expedited delivery requests, raise a ticket through the Help Desk in "My Account" or email us at help@kaarukriti.com . You will have an option to synchronize your availability with the delivery person, who will connect with you at the time of order delivery. You can also contact Customer Care at 9606121635 for prompt assistance with your order.
Q.6 Do you have OTP Verification at the time of order delivery?
Ans. Certainly, an OTP will be sent through SMS to your registered contact number for cancellation or delivery. It is recommended not to share the OTP unless the courier partner is at your doorstep with your order. If there are any suspicions or inappropriate behavior, please report it to us at help@kaarukriti.com
Q.7 How do I cancel my order?
Ans. Initiate a cancellation, log in to your registered account and navigate to “My Account” → “My Orders” → “Request Cancellation.” If the order has not been shipped, it will be cancelled automatically.
Q.8 Can I change the shipping address of my order after it has been placed?
Ans. Certainly, you can update the shipping address of your order prior to it being processed for shipping. For assistance, you can use the Helpdesk in My Account, contact us via email at help@kaarukriti.com or call us at 9606121635.
Q.9 Can I change the shipping address of my order after it has been shipped or when the order is in transit?
Ans. The shipping address cannot be changed once the order is dispatched. However, you can add an alternate contact number or additional information to the existing shipping address on your order.
Q.10 Do you have Free Shipping??
Ans. FREE shipping is provided for all orders exceeding INR 499/-. The orders below this value are subject to a shipping fee of Rs.60/-.
Q.11 What to do if my order has an item missing or damaged?
Ans. Please provide an unboxing video of your order and reach out to us at help@kaarukriti.com or +91 9606121635.
Q.12 How can I get information regarding the delay in delivery?
Ans. If there is a delay in the shipment, please email us at help@kaarukriti.com or reach us at +91 9606121635.
Q.13 What if the order is not delivered?
Ans. Listed below are potential resolutions for orders undelivered to customers or those marked as Return to Origin (RTO).
(a) For Cash on Delivery/Pay on Delivery orders, if the courier person fails to deliver after three attempts, the order will be sent back to our warehouse. You can now proceed to place a new order with us.
(b) For prepaid orders, upon receiving the order at our warehouse, we will contact you. You can either choose to have the order re-shipped to the specified shipping address or opt for order cancellation, initiating a refund to the original payment source.
Return and Refund
Q.1 How to make a return?
Ans. To request an online return, log into your account on our official website and verify your identity
- Once logged in, go to "My Account" and select "My Orders."
- Choose your latest order, specify the products, quantity, and reason for return.
- Alternatively, directly access "Return" under "My Account" for a new return request within 7 days of order delivery.
- Use the original packaging and keep products, tags, and packaging intact.
- During the return pick-up, the courier will attach the return label.
- After receiving and inspecting the return, we'll process your chosen resolution.
- Expect an automated email about the return within 10-15 days.
- Note that the chosen return resolution cannot be changed.
- For help, call us at 9606121635 or email help@kaarukriti.com.
Q.2 What is the return time period?
Ans. You can initiate a return within 7 days of receiving your parcel. Visit "My Orders" in your account to submit a return request. For assistance, contact us at 9606121635or write to us at help@kaarukriti.com
Q.3 Where can I find the return link for my order?
Ans. Initiate a return through your account: “My Account” → “My Orders” → “Request New Return.” The direct link for returns and replacements is in the highlights
Q.4 My order was delivered in two packages (2 shipments), how do I proceed with my return?
Ans. If your order arrives in multiple packages, you can initiate a single return request following the standard procedure mentioned. Ensure that the products are returned in their original packaging only.
Q.5 Showing an error while booking the return?
Ans. Clear your browser's cache and cookies and verify your contact number and email provided during the order placement. If the problem persists, seek assistance from Customer Care at 9606121635.
Q.6 Can I change the mode of payment for my refund?
Ans. Once a refund resolution is chosen, it cannot be changed. It is recommended to carefully select the resolution when raising the return request.
Q.7 Can I get a bank refund for my COD order?
Ans. The orders paid through Cash on Delivery (COD)/Pay on Delivery (POD) using UPI, Debit Card, Credit Card, or Wallet transaction to the delivery partner will only be resolved through store credits or replacement with the same product. “Refunds cannot be transferred to any other payment method.”
Q.8 How can I cancel my registered return?
Ans. Directly contact us at help@kaarukriti.com or call 9606121635, and we will attempt to cancel your return request. If the courier person contacts you for reverse pick-up, kindly decline politely.
Q.9 How many attempts will a courier make to collect my parcel?
Ans. The courier company will make a maximum of three (3) attempts to collect your parcel. If unsuccessful on the third attempt, the system will automatically cancel your registered return.
Q.10 How can I view the status of my return parcel?
Ans. Refer to your return confirmation email and select “Track My Return.”
Q.11 How can I return incorrect item or faulty item?
Ans. You can initiate the return of any incorrect or faulty item by following the standard return procedure and selecting the appropriate reason.
Q.12 How can I return a wrong parcel?
Ans. Submit a request through the Helpdesk in My Account. Alternatively, contact our Customer Care at 9606121635 or email us at help@kaarukriti.com for assistance.
Q.13 Due to personal reasons, I couldn't initiate a return request during the order delivery. Now, how can I proceed with the return process?
Ans. We regret to inform you that we cannot assist you as your return window is closed.If you've received an incorrect or damaged product, please raise the request within the first 7 days from the date of delivery and share the unboxing video at help@kaarukriti.com . We will strive to offer the best possible resolution in this situation.
Q.14 It has been over 2 days and the return pick-up for my order is yet to be completed?
Ans. If you encounter difficulties regarding your return order request pick up by the courier partner, you can contact our Customer Care on 9606121635 or write to us at help@kaarukriti.com .
Q.15 I have initiated an incorrect return request, and there are additional products to return. Can I include the other items along with their quantities in the same return request?
Ans. After initiating a return request, the products, quantity, or resolution cannot be reversed. Please note, that only one return is allowed per order. For a new return request, contact our Customer Care at 9606121635 or email help@kaarukriti.com .
Q.16 Having difficulty initiating a return on your platform?
Ans. It is possible that the order has recently been delivered to you, or the timeline for raising a return request has ended. The system typically takes around 2 hours to update the status on our panel. After the status is updated, you can proceed to raise a return request. For any assistance, please contact our customer care at 9606121635 or email help@kaarukriti.com
Q.16 I returned the product and haven't received my resolution yet; it has been more than 20 days now.
Ans. Upon receiving the return order at our warehouse, a thorough inspection is conducted, and the chosen resolution is initiated. If the resolution is still pending, it may be due to the returned product being incorrect or different. Our customer support team attempts to connect with the customer for investigation; if there is no response after three attempts, the tickets are automatically closed. For further inquiries, please send an email to help@kaarukriti.com
General
Q.1 How can I apply for a re-seller or whole seller with your brand?
Ans. At present, we are NOT actively seeking any wholesale or resale business models.
Q.2 How can I apply for partnering with your brand?
Ans. Go to the footer section and click on "Partner with Us". Fill out the details and our team will check and contact with you for further processing.
Q.3 How can I apply for a brand collaboration?
Ans. Directly message or DM our official Instagram account (kaarukriti). Provide your details, and our team will assess and contact you if you meet the criteria.
Q.4 How can I buy more quantity from your brand for gifting purpose (One Time Buy ONLY)?
Ans. You can initiate a direct order with us following the standard procedure. Up to 5 units of the same item can be purchased. You may choose the same product multiple times and input the quantity accordingly. It is recommended to place a prepaid order, and kindly send an email to help@kaarukriti.com for comprehensive shipment details.
Q.4 Is Gift Voucher or Gift Coupons Available?
Ans. At the moment, Gift Vouchers or Gift Coupons are not available.
Q.5 Do you have Gift Wrapping available, is there any cost for it?
Ans. At present, Gift Wrapping is not offered.
Q.6 Any exclusive discounts available for first time buyers?
Ans. First-time users do not receive exclusive discounts. However, if they register with us for the newsletter, they will get additional 10% off.
Q.7 Do you have any Loyalty Program, if yes how can I enrol?
Ans. Currently, we do not offer a Loyalty Program. However, we will notify you via email if we introduce any customer loyalty initiatives in the future.